aec65's Privacy Policy

This privacy policy ("Policy") describes how the aec65 platform ("we", "us") manages the personal information of users ("you", "user") of its website and services. By accessing or using the aec65 website and all services under it, you are considered to have agreed to the terms of this Policy.

Our platform is committed to providing a safe, transparent, and enjoyable online gaming experience for users in Bangladesh. This Policy will help you understand where your information goes, why it is collected, and how it is kept secure.

Please read this Policy, and if you have any questions, contact us directly. We reserve the right to change this Policy at any time, and any changes will be published on this page.

We collect only the information needed to provide you with the best service. The types of information collected are listed below:

Personal Identification Information

• Full name and date of birth (for age verification — for users 21+ only)
• Email address and mobile number
• Country and address of residence (where required)
• National ID or passport details (for identity verification purposes)

Financial Transaction Information

• Deposit and withdrawal history
• Details of payment methods used (bKash, Nagad, Rocket)
• Transaction amounts and timestamps

Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Session duration and page view history
• Data collected through cookies and tracking technologies

Gaming Activity Information

• Game history and betting records
• Account balance and bonus information
• Preferred game categories

We collect information in several ways, including:

• Directly provided: Information you provide yourself during account registration, profile updates, or when contacting support.
• Automatically: Collected automatically through cookies, web beacons, and log files while you use our website.
• From third parties: Information received from payment processors or identity verification partners.
• Payment transactions: Information required during financial transactions via bKash, Nagad, or Rocket.

aec65 uses your information only for the legitimate and transparent purposes listed below:

Account & Service Management

• Creating, verifying, and securing your account
• Processing deposits, withdrawals, and bonuses
• Providing customer support and resolving issues
• Creating a personalized experience based on your preferences

Security & Fraud Prevention

• Detecting and preventing fraud and unauthorized access
• Taking steps to prevent money laundering
• Monitoring suspicious activity

Platform Improvement

• Analyzing usage patterns to improve services
• Identifying and resolving technical issues
• Planning new features and games

Communication & Notifications

• Informing you about relevant offers and updates (based on consent only)
• Sending transaction confirmations and important account notifications

aec65 never sells, rents, or commercially provides your personal information to third parties. Limited information may be shared in the specific circumstances below:

Trusted Service Providers

We work with qualified third parties for payment processing (bKash, Nagad, Rocket), identity verification, or managing technical infrastructure. They are given access only to the information needed for their specific task and are required to follow our privacy standards.

Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

For Security Purposes

Limited information may be shared when necessary to prevent fraud, ensure cybersecurity, or protect other users from harm.

Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred, but in a manner consistent with the terms of this Policy.

We use cookies and similar technologies to make your browsing experience smooth and personalized. Cookies are small text files stored on your device.

Types of Cookies

• Essential cookies: Required to maintain login sessions and security — these cannot be disabled.
• Functional cookies: Used to remember language preferences and personal settings.
• Analytical cookies: Collect data to understand site usage — you are given the option to turn these off.

You can manage cookies by changing your browser settings, though this may affect some functionality of the website.

aec65 applies industry-standard technical and organizational measures to protect your information. The key components of our security framework are:

• SSL Encryption: All data transmission on our website and app is encrypted using SSL (Secure Sockets Layer) technology.
• Secure Servers: High-standard secure servers are used for storing and processing information.
• Access Controls: Only authorized staff can access your information, and only to the extent necessary.
• Regular Audits: Regular system audits are conducted to identify security vulnerabilities.
• Password Hashing: Your password is never stored in plain text — strong hashing algorithms are used.
• Two-Factor Authentication: The option to add an extra layer of security to your account is available.

However, complete security on the internet cannot be guaranteed. We take every precaution, but you are also responsible for keeping your login credentials private.

We retain your information only for as long as necessary. The general policy is:

• Information for active accounts is retained for the duration of the account.
• After an account is closed, some information may be retained for a set period for legal, regulatory, or security reasons.
• Financial transaction records are retained for the period required by law.
• After the retention period expires, information is securely deleted or anonymized.

You have several rights over your personal information, which aec65 respects:

Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

Right to Rectification

If any of your information is inaccurate, you can request that it be corrected.

Right to Erasure

In certain circumstances, you have the right to request deletion of your information, unless retention is required for legal or regulatory reasons.

Right to Restrict Processing

In some cases, you can request that the scope of how your information is used be limited.

Right to Opt Out of Marketing

You can stop receiving promotional emails or messages at any time.

To exercise these rights, contact us at [email protected].

aec65 strictly provides services only to those aged 21 and above. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected information from a minor, it will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child has created an account, please contact us immediately.

In some cases, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that appropriate data protection standards are maintained and that the relevant parties follow privacy terms consistent with this Policy.

We may update this privacy policy from time to time. Any significant changes will be published on this page with a new date, and where applicable, you may be notified by email. Continued use of the platform after a policy change will be considered acceptance of the updated terms.

We always recommend that you visit this page regularly and stay informed about any changes.

If you have any questions, concerns, or information requests regarding this privacy policy, please contact our team. Our support team is available 24/7 in both Bengali and English.